We're here to help with anything on Carto — your orders and deliveries, payments, your account, safety, or selling and driving with us.
Contact us
Email: support@trycarto.com
Report abuse or a safety concern: safety@trycarto.com
In the app: open My Carto → Help & Support, or use Report on any order, listing, chat, or profile.
We aim to respond within 24 hours, and faster for urgent safety issues.
Track your order live in the app. If something's wrong or missing, tap Report a problem on the order screen or email support@trycarto.com with your order number.
Questions about a charge, cash on delivery, CartoPAY store credit, or rewards? Email support@trycarto.com and we'll sort it out.
Manage or delete your account in My Carto → Account. For privacy or data requests, email privacy@trycarto.com. See our Privacy Policy.
You can report or block any user or seller from their page or your chat; we review reports within 24 hours. Urgent concerns: safety@trycarto.com. See our Community Guidelines.
For help with your store, orders, payouts, or the Carto Sell app, email support@trycarto.com.
For help with deliveries, earnings, or the Carto Drive app, email support@trycarto.com.
Carto is operated by Carto SAL, Beirut, Lebanon. For legal matters, contact legal@trycarto.com.